SCREEN FEES

A fee of $25.00 per screen will be added

to all screen print orders for the production of screens. This fee covers the cost to produce the screens needed to print your designs. After the first order we waive the screen fee as a courtesy for 12 months (being renewed for 12 months after each order) After the 12- month period, all orders are considered as new orders and will require the reproduction of screens and incur new screen fees.

All screens are property of SHARK SHYTE creative works and are made to fit our screen press machines. If you wish to purchase your screens you may do so at a cost of $150 per screen (screen size and mesh count may vary) 

Inspection Policy

Any problems with products including missing items or items with rips and tears must be brought to the attention of S.S.C.W.

prior to removing the merchandise from the store. 

Once items have left the store S.S.C.W. is not responsible for supposed missing, ripped or torn merchandise.

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Forfeiture

Any deposits or items left for more than 90 days are considered surrendered by the customer and S.S.C.W. will retain ownership.

     taxes

Any non-profit with an up-to-date tax-exempt form on file will be the only customers eligible for tax exemption on orders. This means the payment method (card or check) must match the tax-exempt form exactly. Individuals purchasing products with personal payment methods (cash, check or card) regardless if produts are being given to a tax exempt entity after production, will incur tax.

turn around

Standard turnaround time for most orders is 7-10 business days from date of deposit and written approval larger orders may take up to 2-3 weeks depending on when you place your order or unless otherwise noted.

We will gladly expedite your order if possible for and additional fee.

Rush fee is %25 of total order price and varies depending on order.

warranty

Since care of items including wraps, signs, embroidery and screen print will affect the longevity of the items, S.S.C.W. does not offer a warranty on custom products once they have left our store.

Once items are retrieved by client, after care is solely the responsibility of the client.

Discuss aftercare of your custom product with one of our team members to increase its lifespan.

Please contact manufacture for warranty on product materials.

We only print and install.

original artwork & graphic design

All provided client artwork will need to adhere to high resolution standards. Vector images are preferred.

S.S.C.W. owns and reserves all rights to any original artwork files created in house. If design time is needed, we will provide the first 20 minutes free, services after this are available with a S.S.C.W. designer for a rate of $50 hr./1 hr. minimum.

Embroidery requires a onetime digitization fee of $35.

Design payment includes future use in all products purchased through S.S.C.W. as well as medium sized .JPG or .PNG files for the clients.

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Deposits, invoices and payments

A minimum 50% deposit is required on all orders over $100.00 before special ordering or production can begin. Delayed orders as a result of a delayed deposit payment will incur a rush fee of 25% in order to meet the original deadline. Any order under $100.00 will need to be paid in full prior to production.

Customer supplied garments

S.S.C.W. prefers to work with items from our distributors so that we can ensure quality, durability and can be easily replaced in the event of an error or defective product. In the event of a production error or damage to the item, we will replace with a like item from our distributor. S.S.C.W will not refund the supposed MSRP of the supplied item. Expect a 5% waist. 

  PROOF APPROVAL

Written proof approvals are required on all orders before SSCW will begin any production on a product on a project. Verbal approvals are no longer accepted.

Proof approval constitutes acceptance and full responsibility for all errors, omissions and legal and ethical compliance of proof. SSCW will not accept liability for errors or omissions overlooked by customer during proof process. Upon approval of the proof client assumes full responsibility for the entire balance of that project.

Personalized items may only be canceled

prior to production. A 30% restock charge

will apply on canceled orders (prior to production only) 70% of the total will be credited to the customer's credit card upon receipt of cancelation. Refunds may take up to 72 hours to become visible in the client's account.

We strive to satisfy our customers and will make every effort to correct any mistakes if any should occur.

Decorated items cannot be accepted for return unless defective, damaged or incorrect items were received from us.

If the order matches the approved order sheet, no refunds will be given.

Samples to verify color and sizing will be made available for inspection by customer prior to placing final order. By request only.

Order cancellations and returns
 

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